Packaging, Shipping & Insurance
I use brand new packaging for every order and every item is individually bagged and in most cases will arrive in jewellery boxes (this will be noted in the item description). If you have ordered an especially large item I am unable to gift box it but it will be packaged securely and placed in a plastic gift bag (usually with a business card).
Please note that I DO include a copy of the order in each package, you will need to contact me when you checkout if you are sending your order as a gift straight to the recipient and don’t wish them to have a copy of the receipt although the receipt doesn’t disclose any prices.
I usually do my post runs every Wednesday. If my schedule for the week changes, then I change it to the nearest next day possible. If there are any delays beyond a few days, I will contact you first.
I use second class signed for, for all UK orders and regular airmail for international but there is also an option to add more secure shipping when you checkout.
Regular airmail is insured up to £20 but if your order totals more than that, I would sincerely recommend you purchase the shipping upgrade. All orders are sent via Royal Mail and I always obtain a proof of posting.
Some products (mainly charm bracelets) have the shipping upgrade already added, this is due to the value of the item and the fact it would be utterly heart-breaking if it went missing.
International buyers please note that you are responsible for any customs fees and import taxes.
I do believe that your package is my responsibility until it has arrived safely in your hands and you are happy with it. However, sometimes packages do like to take the longer, scenic route or even just disappear into oblivion. This isn’t any fault of my own or how I conduct my business but I always rectify the problem when this occurs. This is a personal guarantee I make as a seller (regardless of the outcome of any claim I make).
PLEASE NOTE, due to the Royal Mail’s strict guidelines, international buyers will have to wait 28 working days (this doesn’t include weekends) before a package is officially declared lost and only then can I offer you either a FULL refund or a replacement sent.
For UK buyers, you will need to wait 14 working days (not including weekends) before I can prepare a claim and offer you either a full refund or replacement.
If you have any concerns whatsoever regarding your parcel arriving then I STRONGLY recommend that you purchase the shipping upgrades. Please note that for some countries I do not give you a choice, this is due to the high risk of lost packages.
Please remember I am only human, if you have a problem PLEASE contact me.
I will bend over backwards to make my customers happy and I take complaints very seriously.
I do take a lot of pride in my work and if you have any problems at all, PLEASE PLEASE contact me first so I can have a chance to rectify it.
I am an extremely honest and reliable seller and I personally guarantee every package I send.
I run my business as professionally as possible, I’m not happy until you are happy.